Last updated: October 13, 2026

We want you to try Liver Queen with complete confidence. Every first order comes with our 90-Day Money-Back Guarantee.

The 90-Day Money-Back Guarantee

If you are not happy with Liver Queen for any reason, email us within 90 days of receiving your first order and we will refund you in full. No questions asked.

To qualify:

• The request must reach us within 90 days of the delivery date of your order.
• The order must be your first Liver Queen order. The guarantee covers one order per customer and per household.
• You do not need to send the product back.

The guarantee is limited to your first order. It does not apply to repeat orders, subscription renewals, duplicate purchases or additional orders placed after your first one.

Pre-orders

If your order is a pre-order, you can cancel it for a full refund at any time before it ships. Email us with your order number and we will refund you the same day we read your message. Once a pre-order has shipped, the 90-Day Money-Back Guarantee applies as above.

How to request a refund

Email support@liverqueen.shop with your order number and the name on the order. That is all we need. You will receive a confirmation from us within 2 business days.

Refund processing

Approved refunds go back to your original payment method. We issue them within 10 business days of approval. Your bank or card issuer may take a few extra days to post the refund to your account. If more than 15 business days have passed since we approved your refund and you still see nothing, email us and we will trace it with the processor.

Damaged, defective or wrong items

Please inspect your order when it arrives. If a bottle is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you, whichever you prefer.

Subscription orders

You manage your own subscription. You can pause, skip a delivery or cancel at any time through the link in your order confirmation email, up to the day before your next renewal. A renewal that has already been processed ships as normal and is not covered by the guarantee, unless the renewal was caused by an error on our side. Full details are in our Subscription Policy.

Items we cannot refund

Gift cards and promotional items are not refundable. Orders placed by resellers are not covered by the guarantee.

Chargebacks

If anything about a charge looks wrong to you, please email us first. We answer every message and we refund quickly. A refund from us reaches you faster than a dispute through your bank.

Contact

Liver Queen is operated by PRFORMANCE LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Email: support@liverqueen.shop